Returns & Exchanges
We want your experience with Malimoo Baby Maternity to be a positive one.
If for any reason you aren't completely satisfied, please let us know so that we can make the difference.
How to return an item:
- All returns require an RA (return authorization).
- To obtain a RA, Please e-mail us at firstname.lastname@example.org
- Indicate RA required – “order number” in the subject line. Your order number is obtainable from your receipt.
- In your e-mail please indicate which item it is you wish to return.
- Once approved, you will receive a reply with the RA you are to use for your return. You will also receive the address to where you are to ship the returned item.
- Repack the item in its original box.
- Include a photocopy of your original packing slip with the item(s) you are returning.
- Consider insuring your package in case it is lost or damaged in transit.
- Malimoo Baby Maternity Inc will not be responsible for items that do not arrive at our warehouse.
- Please ensure that your RA number is indicated on your package to prevent your package from being refused and returned to you.
- Malimoo Baby Maternity Inc. asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging.
- Credits to credit cards take approximately two weeks to process from the time the return is received and processed.
- All gift returns may be for store credit only; no cash refunds are available.
- Shipping costs incured with original order will be re-imbursed. Cost of return shipping will not be re-imbursed.
The following items are not returnable/exchangeable under any circumstances:
- Merchandise that is damaged or used will not be accepted. We reserve the right to refuse a return on any product that does not meet these requirements.
- Final sale items are not returnable or exchangeable under any circumstances.